Water Utility & Services
Water Meter Upgrade Program temporarily suspended
The City of Wetaskiwin has temporarily suspended its mandatory water meter upgrade program. We understand many residents have received notices regarding a mandatory meter upgrade, and we encourage you to contact us if you have received a letter. Please provide contact details so we are able to reach out to you at a later date to arrange an appointment once the program resumes. We value your time and apologize for having to cancel appointments already made.
Notices will be mailed out again once the water meter upgrade program resumes. If you have questions or concerns, please contact our Water Meter Technician at 780.312.4891 or email@example.com.
The City Utility department will be conducting required water meter upgrades in certain residences across the City in the coming weeks and months. Letters will be sent out to affected residents by areas, so if you don’t receive a letter right away, then you may not be on the upgrade list or we just haven’t gotten to your area yet.
There is no cost for the meter upgrade and there will be no disruption to your water service when this upgrade occurs. To upgrade your water meter:
- A technician will need to gain access to the water meter inside your home or business. Please call 780.312.4891 or email firstname.lastname@example.org to schedule an appointment.
- The area around the water meter should be clear and accessible. Please move items away from this area prior to the arrival of the technician.
- An adult of 18 years or older must be present at the time of installation.
- If you have pets, please keep them in a secure location.
The upgrade will be brief. The technician will arrive and complete the work in approximately 30 minutes, assuming no complications.
The City of Wetaskiwin treats and distributes potable water to its water customers. The two main areas of responsibility are water treatment and water distribution. The City of Wetaskiwin ensures all treated water meets the rigid safety, quality, monitoring, recording and reporting parameters of Federal, Provincial, and local standards.
The water which we consume is supplied from Coal Lake and is treated by the City of Wetaskiwin’s Water Treatment Plant. Water samples are taken on a regular basis throughout the City to ensure the highest water quality.
Water Bylaw & Rates
The purpose of the Water Utility Levy Bylaw is to provide for the regulation of water supply for the City of Wetaskiwin. Current water rates are contained within the bylaw. Please refer to our Bylaws page for additional information.
When is my utility bill due?
Your utility bill is DUE UPON RECEIPT. The City gives customers a short grace period in which to pay without penalty between when the invoice is received and the beginning of the next month when penalties are applied to accounts with an outstanding balance.
How do I know if I have a lead service line for my water?
First, you will need to locate your water meter. Most are located in the basement of your home. You can watch this helpful video, courtesy of our friends at the City of Hamilton.
Please phone the Utilities desk at 780.361.4453 for any additional information.